Customer Contact
Emails going to Spam and Junk Folders
If you're experiencing an issue that your customers claim the emails sent through POM are going to their Spam or Junk folders, please follow the steps below:. 1. Check your email has proper DNS settings. Using a fake customer account in POM, add the
Email Example — Customer Quote
View this article to see an email example of an appointment notification. Check out our website: https://poolofficemanager.com/. Help number: 614-710-0074 ext 3
Email Example — Customer Appointment Notification
Check out our website: https://poolofficemanager.com/. Help number: 614-710-0074 ext 3
Email Example — Customer Service Report
Once a service report/ticket is completed, the emailed version the customer receives looks like this:. Pictures are also included:. Check out our website: https://poolofficemanager.com/. Help number: 614-710-0074 ext 3
Email Example — Customer Invoice
If you send an invoice through Pool Office Manager, your customer will receive this:. Check out our website: https://poolofficemanager.com/. Help number: 614-710-0074 ext 3
App — Getting a Decimal Point on the App
Check out our website: https://poolofficemanager.com/. Help number: 614-710-0074 ext 3
Texting - Appointments, Reminders, Services
Appointment Notices / Reminders. Service Reports - (Digital Door hanger, Work Ticket, etc..). Custom Message - Type from the computer or device to send to your customers. Quotes. (Example: Monthly fee + 200 texts with 100 pictures: = $5 + $4 + $2 = $